Frequently Asked Questions
What insurances do you accept?
Anchor Health Counseling is in-network with several major insurance providers to make therapy in Illinois more accessible and affordable.
We currently accept the following PPO insurance plans:
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Aetna
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BlueCross BlueShield (BCBS)
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United Healthcare
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Cigna
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Medicare
We also offer self-pay therapy sessions for clients who prefer to pay out of pocket or do not have insurance coverage.
Self-pay rate: $125 per session.
Please note: At this time, we are unable to accept Medicaid or HMO insurance plans.
If you’re unsure about your coverage, our support team is happy to help verify benefits and answer billing questions before your first appointment.
Do you accept HMO plans or Medicaid?
At this time, Anchor Health Counseling does not accept Medicaid or HMO insurance plans.
We understand insurance can be confusing and frustrating to navigate. If you have questions about alternative options, self-pay sessions, or whether your plan qualifies as a PPO, our intake team is available to help you explore next steps and find the best path forward.
What do I do if I want to switch my therapist?
Your comfort and progress in therapy matter. If you feel that a different therapist may be a better fit, you are always welcome to request a change.
At Anchor Health, switching therapists is:
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Simple
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Confidential
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Judgment-free
You can contact our team at any time, and we will work with you to rematch you with a therapist who better aligns with your goals, preferences, or therapeutic needs. Our matching process is designed to support real progress, and finding the right fit is part of that journey.
Do you offer online therapy in Illinois?
Yes. Anchor Health provides online therapy services across Illinois, allowing you to meet with your therapist from the comfort and privacy of your home. Virtual sessions are secure, convenient, and just as effective as in-person care for many concerns.
How quickly can I get started?
You can submit an intake form anytime, 24/7, and our team will respond within 24 hours. We work to match you with the right therapist as quickly as possible so you don’t have to wait weeks or months to get support.
What types of therapy do you offer?
Anchor Health Counseling offers therapist-led, results-focused care for individuals, couples, and teens. Our services include support for:
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Anxiety and chronic stress
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Depression and mood concerns
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Trauma and PTSD
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Relationship challenges
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Life transitions and burnout
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Teen and adolescent mental health
Our clinicians use evidence-based approaches such as CBT, ACT, and trauma-informed care, always tailored to your unique story.
Is my therapy confidential?
Yes. Your privacy is extremely important to us. All sessions—both online and in person—are fully confidential and comply with HIPAA regulations. We use secure platforms and follow strict privacy standards to protect your information.
How do I get started?
Getting started is simple:
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Fill out our online form
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Define your goals with our team
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Get matched with a therapist and begin your care
You don’t have to carry everything on your own. Anchor Health is here to help you feel grounded, supported, and more like yourself again.
What if I have questions about billing or insurance?
Our dedicated support staff is here to help. Whether you have questions about insurance coverage, self-pay options, or invoices, you can reach out at any time and receive clear, transparent answers.
